Services

Database administration for SQL Servers

XbD has worked with RTP’s software longer than anyone who wasn’t part of the original development team at Vail Resorts. We were at Jackson Hole Mountain Resort when JHMR was the first customer for ResortPOS, the first resort to migrate to RTPOne and one of the first sites to install RTP Analytics. Through all of that we’ve learned some pretty interesting and useful details of how the insides of the database are arranged and what needs to be done to keep the application working smoothly. We can take care of a lot of those tasks while you keep all the other balls in the air, and we can help you learn the same skills, if you’re interested.

Sometimes RTP just slows down, or at least that’s what the users say when they call you mid‑morning on a busy day. There’s always a reason it slows down, but discovering what that reason is, making operational changes to work around issues and working with RTP to make changes to avoid the problems can be a serious challenge. XbD can set up monitoring, logging and log analysis to determine presence and causes of database performance issues. We can work with RTP to pinpoint changes to make the problems go away, and often make changes as directed by RTP so that problems are corrected quickly, cleanly and without a long wait in the development queue.

Performance monitoring and logging can pinpoint bottlenecks caused by hardware issues. XbD can collect and analyze data to determine bottlenecks and performance deficits caused by hardware limitations and assist in selecting appropriate hardware to correct problems.

Beginning with RTPOne 2009.1 service pack updates may be performed by resort personnel. The steps to getting it right can be complex and a bit daunting. XbD can do updates for you, and we can coach you to become familiar with the process so you can do it yourself, if you want to. RTP is available to perform similar coaching, but they have a lot more to take care of and scheduling can be a problem. XbD can help get the new version, the service pack or the patch in place quickly so your resort can keep moving forward.

Resorts new to RTP can use XbD’s consultants to help configure the application to serve specific needs. RTP’s implementation specialists and the RTP Help Desk will certainly provide great information and assistance with this work, and XbD’s years of experience in the trenches with the software provides additional useful perspectives. Don’t paint yourselves into a corner with your initial setup or product design. We’ve done that and we can help you avoid a lot of problems!